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1. Can you repair cracked and uneven concrete?

Yes — in many cases, this is exactly what we specialize in.

If your concrete is:

  • Sunken or uneven
  • Cracked due to movement
  • Creating trip hazards
  • Pulling away from your home or garage

There’s a strong chance we can repair and restore it — without replacing it.

2. What causes concrete to sink or crack?

Most issues are caused by loss of support beneath the slab, not the concrete itself.

  • Soil compaction over time
  • Erosion from water intrusion
  • Voids forming under the slab

3. How do you fix it?

We:

  • Lift and re-level the concrete
  • Stabilize the underlying soil
  • Seal cracks and joints to prevent further damage

The result: A faster, less disruptive, and more cost-effective alternative to replacement.

If your concrete is uneven or sinking — we can likely help.

4. I have vertical cracks in my foundation and water is coming in — can you help?

Possibly — but it depends on the cause.

This is one of the most common areas of confusion, so here’s the key distinction:

Structural Settlement (What We Do)

We help when cracks are caused by movement in the foundation, such as:

  • Soil shifting or weakening beneath the home
  • Foundation settling unevenly
  • Structural stress creating cracks

Signs of structural issues:

  • Cracks getting wider over time
  • Uneven or sloping floors
  • Doors and windows sticking
  • Gaps forming around walls or frames

In these cases, we stabilize the foundation to stop further movement

5. Waterproofing Problems (What We Don’t Do)

Water entering your basement is often caused by:

  • Hydrostatic pressure
  • Failed exterior waterproofing membranes
  • Poor drainage around the home
  • Surface water finding its way through cracks

These issues require waterproofing solutions, such as:

  • Exterior membranes
  • Drainage systems
  • Sump pumps

This type of work is outside our scope.

6. What if you have both – cracks and water?

In many homes, both issues exist at the same time.

  • Movement + cracks + water ? You may need structural repair AND waterproofing
  • Water only (no movement) ? Likely waterproofing only

Why this distinction matters

Fixing the wrong problem first can lead to:

  • Cracks reopening
  • Continued movement
  • Wasted money on temporary solutions

Structural stability should always come first before waterproofing.

7. What if I’m not sure what the problem is?

That’s exactly where most homeowners start.

We’ll help you determine:

  • Whether the issue is structural or surface-level
  • If we’re the right fit
  • Or point you in the right direction if we’re not

Our goal is to give you clarity — not sell you the wrong solution.


Book a Free Inspection

Get a clear understanding of what’s happening before committing to repairs.

  • On-site assessment
  • Clear explanation of the issue
  • Repair recommendations (if applicable)

Book your free inspection today

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View more Before and After Sets Here

Concrete leveling Vancouver Concrete Service with tools concrete lifting

What is the POLYLEVEL® System?

 

POLYLEVEL® is an advanced concrete lifting system used to raise and stabilize sunken concrete slabs. The process involves injecting a high-density expanding polyurethane foam beneath the concrete surface. The material fills voids in the soil and gently lifts the slab back to its original position.

 

Compared to traditional concrete repair methods like mudjacking, PolyLevel offers:

  • Faster installation and curing times
  • Minimal disruption to landscaping and surrounding areas
  • Lightweight materials that do not add stress to underlying soils
  • Precise lifting control for accurate levelling
  • Long-term stabilization of concrete slabs

PolyLevel is widely used for both residential and commercial concrete repair projects across the Lower Mainland.

 

We fix the following concrete:
Commercial & Industrial Concrete Repair

concrete lifting & leveling solutions

True Level Concrete has the right products to lift, protect and stabilize your concrete slab. We will give you peace of mind knowing that your concrete can be repaired instead of replaced with our engineered, warranted solution.

PolyLevel® offers numerous advantages over traditional mudjacking techniques: there is little to no disruption to your landscaping, it can be done in any type of weather, and nothing needs to be moved off the slab before it’s repaired. It’s a quick and non-invasive process! This makes for accurate concrete levleing and stabilization. After the concrete is lifted, we can use NexusPro to seal the cracks, and apply SealantPro on top as a clear protective layer.

What we fix

Keep an eye on your sidewalks, driveway, or even basement floor, you may have a sinking concrete slab if you notice the following:

Trip Hazards

One of the biggest safety concerns with settled concrete is the trip hazards that occur from shifting slabs. It’s a major issue for homeowners who want their home to be a safe place. (Not to mention, the liability concerns!)

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Trip Hazards

Pooling Water

When slabs are poured next to a house foundation, they are supposed to be poured with a slight grade, so the water can still drain away from the house. This is called positive slope. However, something we see all the time is that the section closest to the house starts to sink down over time, and eventually causes 'negative slope' which is when you start to see water pooling next to your foundation.

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Pooling Water

Sloped Floors

When the floors have become noticeably uneven, the slab can be effected as a result of concrete settlement.

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Sloped Floors

Voids

Is there is a large gap underneath your slab? This space between the slab and the dirt is called a void - and you definitely want to get it filled in.

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Voids

Cracks In Slab

Concrete doesn’t bend, it cracks. This is the result of concrete settling more in one portion of the slab than the other.

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Cracks In Slab

Are you seeing signs of sunken concrete? Trust Vancouvers leading concrete lifting and concrete leveling contractor. We create tailored solutions to your concrete concerns. Sunken, broken concrete doesn’t get better with time, it gets better with True Level.

 

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What Causes uneven & broken concrete?

It’s all about the dirt! If your concrete slab is sinking, there’s a good chance it’s because of the soils underneath it.

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Alternative solutions to avoid

Realistically, there are many options to fix your settling concrete. However, lots of those options are not good for the long term. We want to address why True Level Concrete has the best, proven solutions and at the same time explain the alternative methods so you can evaluate what’s best for your home.

VIEW ALTERNATIVE METHODS

Client Success Stories

Coquitlam Driveway and Front Steps Concrete Repair

About Our latest residential project brought us to this home in Coquitlam for Aggregate Driveway & Front Steps Repair.  This home had received previous concrete repair on the front steps …

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Coquitlam Driveway and Front Steps Concrete Repair

Langley Concrete Lifting and Crack Repair

This Langley homeowner called True Level because her sidewalk had sunk and cracked in multiple places. While the homeowner was mostly concerned that someone could trip on the uneven concrete, …

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Langley Concrete Lifting and Crack Repair

Surrey Concrete Lifting with PolyLevel

In early January, 2019, a customer contacted True Level because he had some major tripping hazards in his front walkway. These trip hazards were created over time as the concrete …

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Surrey Concrete Lifting with PolyLevel

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Curious about our Concrete leveling Vancouver process? Contact us at no obligation and our Customer Care staff would be happy to discuss your options!